Refund policy
The short version: digital editions are non-refundable, because they're delivered instantly and can't be returned. If the file doesn't work, we fix it or we give you your money back. Print editions can be returned within 30 days.
Digital editions: no refunds
When you buy a digital issue, the file downloads in seconds and lands on your device. There's no way to “give it back”: once you have it, you have it. That's why all digital sales are final.
By completing your purchase you expressly agree to immediate delivery of the file and acknowledge that, in doing so, you give up any right of withdrawal or cancellation you would otherwise have. If you live in the European Union or the United Kingdom, this consent is what waives your 14-day cooling-off period for digital content.
That's exactly why we publish the first five full pages for free, with no email and no signup: so you know precisely what you're buying before you pay.
The three exceptions
There are three cases where we do refund you, and you won't have to argue with anyone:
1. The file doesn't work
If the download fails, the file arrives corrupted, or it won't open in a compatible reader (Kindle, Apple Books, Kobo, Adobe Digital Editions, or any standard PDF or CBZ app), write to us. First we try to fix it: we resend the link, send the file in another format, or walk you through installing it. If we can't get it working within five business days, you get 100% back.
2. You were overcharged or charged twice
Duplicate charges, an amount different from the published price, or a purchase you didn't make: we refund you in full as soon as we verify it.
3. You forgot to cancel the subscription
If we charge your monthly renewal and you write to us within 48 hours of the charge without having downloaded that month's issue, we refund that charge and cancel the subscription right there. It's happened to all of us.
Canceling the subscription
- You cancel it yourself, from the link in every email. No calls, no emails required.
- The subscription stays active through the end of the month you already paid for.
- We don't prorate partial months.
- Every issue you downloaded stays yours, even after you cancel.
Print editions: returns accepted
Paper is a different thing. If you buy a print edition:
- You have 30 calendar days from delivery to request a return.
- The copy has to come back in resalable condition: no creases, no marks, no stains, no loose pages.
- Return shipping is on you, unless the product arrived damaged or we shipped the wrong thing — in which case we cover it.
- We refund to the original payment method within 10 business days of receiving the copy. Original shipping is not refunded.
If it arrived damaged or incomplete
Send us a photo within 7 days of delivery and pick one: we ship a new copy at no cost, or we refund everything including shipping. You don't need to send the damaged copy back.
How to request a refund
Write to hola@pasiondeloeste.com with:
- Your order number (it's in your confirmation email).
- The email address you bought with.
- What happened, in a line or two.
We answer the same business day. Approved refunds are processed through Payhip back to the same payment method you used, and take 5 to 10 business days to show up on your statement, depending on your bank.
Before you file a chargeback
If something went wrong, write to us first. We're a small publisher and we answer fast: almost everything gets solved in one email. A chargeback filed without contacting us costs us fees and penalties, and forces us to block future purchases from that account. Give us the chance to fix it.
This policy is part of our
terms and conditions.
Pasión del Oeste Editorial LLC · pasiondeloeste.com